Common login issues
1. Wrong username or password
Fix:- Check Caps Lock is off
- Type the password slowly
- Use “Forgot Password” if you can’t remember
2. Account locked
Fix:- Wait 15 to 30 minutes
- Reset your password
- Call 1-866-453-2636 for help
3. Site not loading
Fix:- Refresh the page
- Try a different browser
- Clear cache and cookies
- Check your internet connection
4. “Session expired” error
Fix:- Log in again from a fresh browser tab
- Turn off browser extensions that block cookies
- Try incognito or private mode
5. Forgot username
Fix:- Click “Forgot Username?” on the login page
- Enter the email on file
- Milestone will send your username
Reset your password step by step
1
Click Forgot Password
On the login page.
2
Enter your info
Username or email address.
3
Check your email
Look for a reset link. Check spam too.
4
Set a new password
Use letters, numbers, and one symbol.
5
Log in with new password
Save it in a safe place.
Prevent future login problems
- Save your password in a password manager
- Use two-factor authentication if available
- Bookmark milestonecard.com to avoid fake sites
- Keep your email address up to date